So, as a student of travel and hotel management..my interest about services in my country grows everyday.
I thought that big 5-star hotels and restaurants has the highest rating instead of “normal” hotels and restaurants around the Old Quarter of Hanoi. But I was wrong.
I’ve been in some five star hotel like Movenpick or Crown plaza, Sofitel plaza. I’m not talking about the facilities, the foods, but the attitude. In Southern Vietnam, receptionists always win awards from contests that National Department of Travelling every year. Tourists love to travel in southern Vietnam too. I don’t say that staff’s attitude here is bad, but it’s fake. From Hue, it starts to change. Everyone makes you feel comfortable. Makes you feel that you’re being taking care of. I always love that feeling when I visit Hue and Da Nang some years ago, and I thought that I would never see something like that in Hanoi. I was wrong again. Yesterday, I visited Nola cafe. We planned to go to other cafeteria but it was closed, and my friend took me there, with the recommend of her German friend. It was evening so I couldn’t take pictures of other area, but this is where we sat.
One piano and 1/4 cello. I think they’re just for decorating, since the cello is on the world, with only three strings, lost brigde. I think if it’s set up, it will sound beautiful, as I see, it is an ancient one. And the keys of the piano are so heavy!
Ceiling is beautiful with this chandelier.
Old style lamp and bookshelf. That type of fan can only be seen in the last decade. How nostragic.
I ordered mocha.
I couldn’t try all foods here, but the drinks were good.
And the most important, attitude. They were really ” dedicated” and said ” thank you” after the payment. I’ve just never seen this in any cafeteria in Hanoi O_O even in big restaurants. It makes me want to come back.
Oh, after the training course in Crowne Plaza, I forgot to write a review about the horrible things happen behind the customers. But should I? It will ruins the fame of this hotel, but I think it must improve.